Liberty Military Housing – Own your passion for service!

At Liberty Military Housing, we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. 

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a National Senior Director of Operations:

As a National Senior Director of Operations for Liberty Military Housing, you will be responsible for integration and oversight of National operations for the LMH portfolio. Your position provides support to all Regions as well as coordination and integration with the National Support Team. Your role also requires an extensive amount of travel, full knowledge of property operations and is accountable for the overall business results that include an emphasis on employee performance, and our mission of providing exemplary service in accordance with LMH’s quality customer satisfaction standards. (This position is based out of San Diego, California.) 

Your Responsibilities include, but not limited to:

Operational / Administrative: 

• Demonstrates an understanding and experience with all aspects of asset management, finance, operations, leasing, and marketing.
• Conducts property visits regularly to provide regional teams with recommendations and observations to improve the property, marketing, and leasing.
• Suggests strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, Dayforce, etc.).
• Communicates regularly with various regional leaders including Regional Vice Presidents Director of Operations (DoOs) / Senior Regional Maintenance Directors (SRMDs) regarding their region’s performance with respect to occupancy, expense controls, capital improvements, performance of team, staffing and general operational matters.
• Meets with COO regularly to review all required reports including occupancy, work order, make ready, purchase order, and payroll reports.
• Monitor property audits to ensure desired level of performance and compliance is attained and ensure compliance stays at the forefront of the team’s priorities. Coordinate with Compliance/Internal Audit Manager to address concerns with RVPs.
• Include/involve senior executive leadership, Government partners or base command (when applicable) regarding urgent or emergency issues pertaining to a community or residents, to include coordinating communications/media response with National Marketing and Communications.
• Participates in resident events on a regular basis (during and after business hours)
• Oversees the Policy Creation, Review and Approval and ensures updates and implementations are consistent and fully vetted prior to distribution.
• Reviews internal and external communication to ensure consistent distribution and advises on any concerns or recommended changes.
• Oversees the Operations Administrator and ensures policies and processes are reviewed and updated.
• Reviews Forms/Lease Documents/etc. to ensure they are up to date and meet the intent. 
• Oversees the National Call Center, ensures best practices are continuously improved.
• Available to provide support to regions in the absence of an RVP.
• Oversee national committees and working groups on various initiatives and ensure that input is obtained from appropriate levels of the organization.
• Provides leadership, guidance, and support to National operations team. Evaluate the efficiency of staff and ensure that on-going training, coaching, counseling, and supportive leadership is provided.
• Ensures coaching plans are administered on a timely basis related to employee performance issues for direct reports and their subordinates.

Leadership: 

• Manages performance and discusses concerns regularly of all direct reports and team members, including conducting and approval of annual performance appraisals.
• Documents and communicates employee situations/concerns with Human Resources and the COO and take appropriate action as needed.
• Ensures all administrative processes involving personnel are handled effectively and in a timely manner (i.e., performance evaluations, coaching plans, performance improvement plans, bonus plans, time sheets, etc.).
• Ensures employees comply with company policies and procedures, and completes required training (i.e. on-line, instructor-lead, etc.) in a timely manner.
• Ensure all work practices of the team are in compliance with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, Fair Housing and LMH’s standards, policies and procedures.

What You Need For Success:     

• Position requires a minimum of 10 years of experience in property management, including supervisory responsibilities, multi-site or regional property management role preferred of a minimum portfolio size of 5K units. 
• Must have proven success demonstrating leadership, staff development, team building, customer service, problem- solving, decision-making, multi-tasking, communication, and organizational skills. 
• Demonstrated Supervisory skills of a staff of at least 200 employees 
• Ability to encourage a positive and collaborative team environment. 
• Bachelor's Degree preferred; commensurate work experience will also be considered. 
• Certified Property Manager (CPM) preferred. 
• Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment. 
• Experience with and full understanding of budgets and financial operations. 
• Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction. 
• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved. 
• Possesses a positive and professional demeanor in all business interactions, under all circumstances. 
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan). 
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required. 
• Knowledge of OSHA laws and regulations. 
• Must be a strong communicator with high level presentation, verbal and written communication skills. 
• Ability to operate a motor vehicle (valid license required) 
• Ability to obtain appropriate credentials for base access.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range $150,000 - $175,000 annually plus bonus